FREQUENTLY ASKED QUESTIONS
WHAT IS Retrace Mobile?
Retrace Mobile is a mobile phone data analytics and marketplace platform. We have consolidated mobile phone global pricing and market trends from hundreds of sources into actionable data, as well as we provide a free marketplace to connect buyers and sellers; maximizing profits and limiting risk.
Our data analytics and marketplace offers unparalleled value to refurbishers, resellers, mobile operators and distributors of mobile devices. We have 1,000s of members that are actively searching for product to buy and sell.
WHO CAN JOIN Retrace Mobile?
Any business, broker, refurbisher, reseller or distributor can sign up and join for FREE!
HOW DO I REGISTER FOR Retrace Mobile?
We’ve made the sign up process as easy as possible. All we need is your basic information, such as name, email, company name, phone number and password. Once submitted, you’ll have access to our platform.
HOW SECURE IS YOUR WEBSITE?
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you provide to us.
WHY CAN’T I VIEW SELLER’S CONTACT INFO?
This is a Pro feature, which you must upgrade to be able to see a seller’s full contact information.
HOW MUCH IS THE PRO VERSION?
The Pro version is priced at a low monthly fee of $19/month which gives you full access to our website. There’s no commitment to upgrade to Pro and you can cancel at anytime.
WHAT HAPPENS WHEN I SIGN UP FOR THE PRO VERSION 14-DAY TRIAL?
The 14-Day trial allows you to try out the Pro version of the platform. If you’re not satisfied you can cancel at anytime within the 14 days for a full refund. If you cancel you’ll still have access to the Free version of the platform.
WHAT’S INCLUDED IN THE PRO VERSION?
The Pro version includes all the benefits of the Free version, plus unlimited listings, ability to upload photos, full contact info and detailed analytics.
CAN I POST ADS ON THE FREE VERSION?
Yes, on the Free version you can post up to 20 ads per day, including photos.
WHAT CAN I SELL ON Retrace Mobile?
You can sell any new, used or refurbished mobile devices or parts, as well as accessories.
HOW DOES SELLING WORK?
You can create a new listing via the “Post Ad” link at the top of the marketplace. Fill in all of the fields and click “Save”. Your ad will be posted to the marketplace.
DO YOU SCREEN NEW MEMBERS?
We review every new member’s information and do our best to make sure we only allow onto our platform reputable companies. We do ask that you contact us if you feel a company is not adhering to fair practices. We will remove and blacklist any company that is fraudulent.
DOES Retrace Mobile HANDLE DISPUTES?
Because we’re not directly involved in the actual transaction between buyers and sellers, in the event that you have a dispute, it’s your responsibility to work with the other party to come to a settlement. If we’re notified of any wrongdoing, we have the right to remove a member for any reason, at any time and without notice.
OTHER QUESTIONS, COMMENTS OR FEEDBACK?
Contact us at firstname.lastname@example.org if you have questions, comments or feedback.